Hotel Policies

Check-in & Check-out

• •Check-in: 12:00 Noon
• •Check-out: 10:00 AM
• •Early check-in and late check-out requests may be made directly with the property and are subject to room availability and applicable charges. Such charges may be calculated on a pro-rata basis, taking into consideration the duration of the additional stay, room occupancy and prevailing room availability.
• •Guests are required to settle 100% of the applicable room tariff prior to check-in.
• •Any additional charges incurred during the stay, including in-room dining and other ancillary services, must be settled before check-out.

Children Policy

• •Children below 5 years may stay complimentary when sharing the existing bed with their parents. However, an extra mattress, if required, will be chargeable.
• •Kids of age 5 years and above are charged for both accommodation and food.

Guests & Visitor Policy

To ensure the safety and security of in-house guests and also, in compliance with applicable local administrative rules and regulations:

• •Only guests with a valid reservation and an authorised government-issued photo ID will be permitted to enter the premises.
• •Visitors or persons without a valid booking are not permitted to access the guest rooms.
• •All registered guests must comply with the property's security and verification requirements.

Pet Policy

• •Royal Heritage Haveli is a pet-friendly property, subject to certain restrictions.
• •Pets are permitted only with prior confirmation from the property (before arrival) with applicable charges.
• •Pets must not be left unattended at any time within or around the property.
• •Pets must not be left alone or enclosed in an unoccupied guest room. Guests are requested to take their pets with them whenever they leave the room/property.
• •Guests are responsible for ensuring that their pets do not cause disturbance, discomfort or inconvenience to other guests.
• •Guests are responsible for ensuring that pets do not damage or soil property, including bed linen, towels, upholstery, furniture or other property amenities. Any damage caused by pets will be chargeable to the guest.
• •Guests must ensure that their pets do not relieve themselves in the gardens, common areas or anywhere else on the property premises. Any such incident must be cleaned up immediately by the pet owner.
• •Pets are strictly not permitted in the swimming pool or around pool area.

Pet owners are responsible for the care, supervision, hygiene and behaviour of their pets throughout their stay.

Minimum Age & Identification Requirements

• •The primary guest must be 18 years or above to make a booking.
• •A valid original government-issued photo/address ID must be presented at the front desk at check-in for verification and records, for every person staying at the property, including kids.
• •Accepted IDs include:
  • Aadhaar Card
  • Driving Licence
  • Voter ID
  • Passport
  • PAN Card is not accepted as a valid identity document for property check-in in India.
• •Guests who fail to produce an original, valid and acceptable photo ID may be denied check-in.

Government Taxes & Rates

• •Rates displayed on authorised online travel portals (OTAs) are generally inclusive of applicable taxes, as specified on the respective portal.
• •Rates quoted directly by the property via phone or email are exclusive of applicable taxes, unless expressly stated otherwise.
• •Guests must confirm the final rate inclusive of GST and applicable taxes before confirming a direct booking.

Booking Confirmation

OTA Bookings

For bookings made through OTAs such as MMT/Goibibo/Agoda/Booking.com and likes, where a prepayment option may not be available:

• •Guests are encouraged to confirm their reservation with prepayment.
• •A booking without prepayment may not be treated as confirmed, particularly where the property is required to hold room inventory against the reservation.
• •This policy is intended to protect room inventory and minimize losses arising from last-minute no-shows.
• •Guests are therefore advised to confirm their reservation directly with the property, where applicable.

Cancellation & Amendment Policy

The cancellation and amendment policy applicable to a reservation depends on the booking channel.

OTA Bookings

For bookings made through authorised OTAs such as Goibibo, MakeMyTrip, Booking.com, Agoda, etc., the cancellation and amendment policy displayed by the respective OTA at the time of booking shall apply.

FIT / Individual Bookings

For bookings made directly with the property or through a third-party travel agent, excluding bulk bookings and long stays of more than 3 days, the following policy applies:

*Early Bird, Long Stay, Last Minute and Package Rates cannot be modified and are non-refundable.

Bulk Bookings

For bulk, group, corporate or event bookings: cancellation is not permitted after booking confirmation, except in circumstances involving events beyond the reasonable control of the parties, such as:

• •Natural calamities
• •Prohibitory orders
• •Government orders

Any such situation will be considered subject to applicable circumstances and property policy.

Swimming Pool Policy

• •Guests are welcome to enjoy the swimming pool while maintaining appropriate decency, decorum and safety standards.
• •A proper swimming costume and swimming cap are mandatory for using the pool.
• •Guests are encouraged to bring their own swimming costumes and accessories. If not, they may avail the costumes from reception at a fixed rental fee, subject to availability of the requisite number of costumes.
• •Children must never be left unattended near the pool and must be accompanied by at least one parent/guardian.
• •Eating, drinking and chewing anything are strictly prohibited in or around the pool area.
• •Guests may bring their own playing balls, floating tubes and other pool accessories. The property may provide the same, if available; however, the property is not obligated to provide them in case of unavailability.
• •Guests must follow pool rules displayed around the pool area.
• •Management reserves the right to deny or restrict access to the swimming pool to any guest who fails to comply with the pool rules, without assigning any further reason.
• •The pool may be closed for maintenance, without further notice, at the discretion of the management.

Safekeeping of Personal Belongings

Guests are responsible for the safekeeping of their personal belongings, valuables and other possessions during their stay. The management shall not be responsible for any loss, theft or damage to personal or valuable belongings.

Force Majeure

The property shall not be liable for any failure or inability to perform its obligations, or for any loss or damage suffered by guests, arising from circumstances beyond the property's reasonable control, including acts of God, natural disasters and other unforeseen events.

Illegal & Prohibited Activities

As a family-oriented property, we are committed to maintaining a safe, peaceful and healthy environment for all guests. Hence, the property follows a zero-tolerance policy towards illegal or prohibited activities on its premises.

The management reserves the right to cancel a reservation and/or terminate a guest's stay without notice or refund, where the property becomes aware of or has reasonable grounds to believe that the guest is engaging in illegal or prohibited activities, including but not limited to:

• •Gambling
• •Consumption or possession of prohibited drugs/substances
• •Prostitution
• •Any other unlawful or prohibited activity

Guests are required to comply with all applicable laws and property rules throughout their stay.

In the event that any guest is found to be involved in any illegal, unlawful or prohibited activity at property premises, the guest shall be solely responsible for all legal consequences arising therefrom, including any proceedings, penalties, fines, claims or liabilities, as applicable.

Guest-Owned Electrical Appliances

• •For fire safety, operational and electrical safety reasons, the use of electrical appliances brought by guests is strictly prohibited on the premises.
• •This restriction is intended to prevent potential fire hazards, electrical overloads and damage to the property's electrical infrastructure.
• •In the event of any damage, loss or property damage caused by the use of unauthorized electrical appliances by the guest, the guest shall be liable to reimburse the property for the actual cost of repair, replacement or restoration, as reasonably assessed by the Management, in proportion to the damage or loss caused.